Frequently Asked Questions

General - Frequently Asked Questions

My Private Eye® is the market leader in case management software for professional private investigators and process servers. Our subscription-based service provides users with the necessary tools to manage their caseload with relative ease.

The My Private Eye® software enables you to quickly log data, trade jobs with other investigators and process servers, create reports and control your accounting. It is a unique program that will assist you to streamline costs and increase productivity.

A signature block is an image of your signature that has been uploaded for future use by the subscriber and/or private investigator. It is used on affidavits of service, P.I. reports and enables the user to submit a signed electronic version of the affidavit of service or P.I. report directly to a client via e-mail attachment.
You get an unlimited amount of signatures for your signature block. These are included with your subscription.
The data is uploaded instantaneously. There is no wait time and the data can be modified by the subscriber at any time during their subscription period.
During the registration process you will be able to create a username and password to be utilized as your log-in credentials. It is your responsibility to secure such passwords and account information. My Private Eye® does strive to protect your data and we use security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. To illustrate, we store the personal information you provide on computer systems which are in controlled facilities. The number of employees that have physical access to these computer systems is limited. When we transmit highly confidential information (such as credit card number or password) via the internet, we protect it through the usage of encryption, such as the Secure Socket Layer (SSL) protocol.
After an account is terminated, the data is stored on our server(s) for a period of (30) thirty days. This gives the subscriber an opportunity to activate the account again and retrieve the data.
Yes. A subscriber at any level has the option of uploading customized logos to their version of My Private Eye®. However, there are size restrictions in place.
Yes. A subscriber at any level has the option of uploading photographs to their version of My Private Eye®. However, there are size restrictions in place.

Packages - Frequently Asked Questions

There is one level of service currently available to subscribers. They are as follows:
  • Two Software Programs in One - Private Detective and Process Server Software Combined
  • Unlimited Jobs and Unlimited Users
  • Flat Fee of ONLY $50 Per Month – for BOTH Programs!
  • 1 TB of Storage Space Included (Fees Apply After Exceeding 1 TB)
  • Upload Videos with a Maximum Limit of 5 TB per Video
  • Date / Time Stamp can be Applied to the Uploaded Surveillance Video
  • Audio can be Deleted from the Video Upload
  • State-Specific Process Server Affidavits: California, Colorado, New York, New Jersey, Washington, Hawaii, and Florida
  • GPS Longitude and Latitude Coordinates Recorded onto the Affidavit
  • Mass Investigators: State Required CPCS Invoicing Format Available
  • Client Order Center for New Jobs
  • Real Time Notification of Pending Orders
  • Upload Photos / Legal Documents and Attach Them to a Job
  • Electronically Trade Jobs with Other Investigators and Process Servers from Around the World
  • Automatic Notifications via E-mail and Text Messaging the Moment a New Job is Assigned to an Investigator / Process Server
  • Electronic Transmission of Data / Files Occurs in REAL Time
  • Send Messages to Investigators, Process Servers, and/or Clients
  • Digital Signatures can be Applied onto the Reports and Affidavits
  • Secure Login for Investigators / Process Servers to Close Jobs from The Field
  • Secure Client Login for Clients to Check the Status of Jobs, Print SIGNED Documents, Copies of Invoices, and Transmit New Jobs
  • E-mail SIGNED Affidavits, Invoices, and Statements of Account to Your Clients
  • Billing Module Functionality: Accounts Receivable & Payables
  • 30/60/90 Day Accounts Receivable Past Due Tracking
  • Post Client Payments to Multiple Invoices with One-Step Process
  • Monthly & Annual Revenue History Instantly Available
  • Library with URL Links to Websites in all Fifty States and Twelve Canadian Provinces
  • Import Your Customized Logo to Report and Expense Forms
  • Your Data Accessible 24/7 Cloud Storage with Amazon Web Services The Most Reliable and Secure Global Infrastructure in the World
  • Export Your Data onto Your Device – Additional Fee of $49 per 1 TB of Data
  • Have More Than One Company? Access All of Them with One Master Login and Manage Each Company from One Central Location
  • Total Mobile Office for Both of Your Businesses
  • Electronic Paperless Office Environment
  • AMAZING Price Point of $50 Per Month for TWO Software Programs
  • It Equates to Serving One Subpoena or Performing One Skip Trace and Your Software Program is Paid for that Month!